Guarantees and service
Dear partners and customers!
In case of warranty - contact us in any convenient way:
by phones listed in the site hat
by messengers (there is a fast -chat button for Viber or telegrams at the lower right corner of the page)
By writing a letter on Emile
Guarantee Terms:
1.The warranty period
1.1. The warranty period for domestic equipment is determined by the manufacturer and indicated in the documentation attached to the equipment.
1.2. The warranty period for imported equipment is 12 months from the date of sale.
2. Terms of adoption of equipment in warranty repair
2.1. The faulty equipment should be: in its pure form; in full configuration (exclusion is the equipment for which the repair and diagnosis of components separately) is provided); with a copy of the invoice for sale; If possible, in the factory packaging.
2.2. All customer claims must be expressed in writing with a description of the sequence of actions that have detected a malfunction of the equipment or the disability has occurred.
2.3. Additionally in this letter the client must indicate his contact information for feedback
3. The client loses the right to free warranty service in the following cases:
3.1. In the presence of traces of opening, or mechanical damage to the marking tablets and stickers, traces of their bonding; abrasions that led to the inability to read the serial number;
3.2. In internal or external mechanical and electromechanical damage to the equipment (cracks, chips, dents, bloating of elements, traces of burning, soot, etc.);
3.3. In case of damage resulting from the effects of the element, fire, aggressive environments, high temperatures; in case of injuries that occurred due to rodents, insects, as a result of transportation and improper storage;
3.4. In the presence of equipment inside the housing, regardless of their nature;
3.5. When making any structural changes, or when the equipment is disability as a result of the user intervention in the software and equipment of the equipment included in the supply kit;
3.6. In case of violation of the standard supply of the network, or when using equipment in freelance mode;
3.7. In case of damage to the equipment that occurred during the installation, installation or operation. Typical cases of non -compliance with the rules of installation and operation of equipment:
3.7.1. Cut off staff connectors, plugs, and other switching components;
3.7.2. A breakdown when connecting the outputs of the device;
3.7.3. Failure from exceeded supply voltage above specified in the TU;
3.7.4. Failure of the elements of the device as a result of a thunderstorm (electromagnetic pulse);
3.7.5. Focusing the lens of the camcorder is outside the focal length;
3.7.6. Visual damage to the monitor screen (cracks, chips, lumps of phosphor, etc.);
3.7.7. Vacuum of the kinescope (when the characteristic crack is switched on), etc.
4. The term of execution of warranty repair is determined by the nature of the malfunction and the presence of components.
The overall warranty period is up to 2 weeks, but due to military status in the country - it can be much greater! We ask you to notice this and to treat it with understanding!
5. post -warranty (paid) repair
Repair of defective equipment, which is exhausted, which is exhausted and the necessary accessories - is carried out after the cost and timing of repair between the client and the company.
6. The shelf life of repaired equipment
According to the rules, free storage of the repaired equipment is carried out within 10 days.
In case of receipt of the order by the client after 10 days after the appointed period of its execution specified in the contract, the company has the right to recover
- if the repair is paid: a penalty of 1 percent of the cost of service (work) for each day of storage, but not more than 50 percent of the cost of the service (work).
- If the repair is warranty: 1 percent of the cost of the goods for each day of storage, but not more than 50 percent of its value.
In the event of the client's failure to receive the product manufactured under the contract, the company is entitled to sell the product in the prescribed manner after 6 months from the day when the product must be handed over to the client, and the next two -time written warning is to sell the product in due course, and the amount of the money off. Proper payments.
7. Guarantee does not apply to consumables (connector, cable, connectors ...)
Be sure to read !!!
Safety precautions when using digital video surveillance systems.
When connecting video surveillance devices (camcorders) to the collection and processing systems, there is always a possibility of failure of the latter, unless a number of protective measures are taken. This problem is mainly related to the difference between the potentials of electrical circuits, switching devices, regarding the potential of "Earth".
This is especially true for with
is a system that has power sources with network filters (such as computers), the result of which is the presence on the housings of such devices of the voltage potential of AC about 110V. Other causes of potential difference between switching equipment may be parasitic electrical bonds that occur in the presence of long signal lines, as well as static electricity.
Based on the above, before switching video surveillance devices with other devices that have their own sources of power (especially this applies to computers), measures must be taken to equalize their electrical potentials.
The main method of alignment of potentials is the protective grounding or zeroing of the housings of the switched equipment. It should be noted that protective grounding is a prerequisite for using video surveillance equipment in terms of safety. (This is especially true of computers).
If it is impossible to ground or zero all switched devices (some of them do not suggest grounding, with double insulation), measures should be taken to equalize the potentials of their signal circuits. To do this, before switching the devices, their signal land should be combined with an additional conductor. If this measure is not technically feasible, then the switched devices should be connected to each other to supply the supply voltage. The last measure may be ineffective in violation of the connection with the signal land during the operation of the equipment. However, the last event is mandatory even in the case of reliable grounding devices. You should always take all types of switching when switched off. This will in many cases avoid the failure of your video surveillance systems.
Therefore, in the end, we can make a summary that the main methods of protecting video surveillance systems from failure due to the difference in the potentials of the switching equipment may be:
1. Protective grounding or zooming of switched devices.
2. Leveling of potentials achieved by combining housings or signal lands by additional conductors.
3. Execution of all switching operations only when power is switched off.
Following the above measures will allow you to avoid failure of your video surveillance systems.